DELIVERY & RETURNS

Laya.fashion is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

How the delivery charge is calculated for multiple units?

The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products. Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

How long does it take for an order to arrive?

Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +919364487999 or email us at laya.sales@praneraservices.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back

Return Process Easy

RETURNS AND EXCHANGES | Not all the products are returnable, please read the product details page for returnable and non returnable products, In case of returnable product, the product condition should be brand new unworn, original price & brand tags to be intact, unwashed non-sale clothing with no stains, visible wear, no smells and no animal hair. Products may be returned within 14 days of purchase for store credit ONLY. We do not offer refunds.

In case of products mentioned as "Non Returnable" in the product details page, 14 days return is not applicable.

STEP 1. CREATE A RETURN | Initiate your return using our online portal to receive your RMA. Having issues with the online portal? Your item may be a final sale or outside of our return window. If it is, we cannot accept the return. You can also write us : {customer care emailed}

STEP 2. PREPARE YOUR RETURN | Neatly package and return the shipment to us within 14 days of receipt. you MUST Include your original order number, contact information and reasons for return.

STEP 3.STORE CREDIT | Returns will be processed within 5-7 business days of being received at our warehouse in Tirupur, TamilNadu, India. You will be issued store credit for the amount of the item at the time of purchase minus incurred shipping charges and/or restocking fee. Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year.